What Our Customer Needed
With a special event in preparation, the company had an urgent transport requirement to get their consignments over to their customer as soon as possible to be set up. Due to the large scale of the event, time was scarce.
The goods needed to be transported safely, quickly, and efficiently. Through choosing a competitor, the vehicle supplied broke down shortly after collection and we were contacted straight away for immediate support.
Our Solution
Once the information was received, the operations team were straight to work in order to find a swift replacement. Through the exceptional reliability of our drivers a vehicle was appointed after a short amount of time to collect the goods and finish the delivery. The use of effective communication from the operations team and liaising with customer meant the load arrived safely and on time ready for the event.
Successful Outside
After another call to action, the operations team have efficiently communicated with the customer and sourced one of our excellent drivers in order to carry out the last-ditch delivery. With the operation being a success, the customer was tremendously pleased with our service and the event was underway.
Our Customer Reaction
With the customer very happy with the overall service, the event ran smoothly, and we were able to form a well-grounded relationship. The customer has since used TLX Group to carry out various jobs, with us being their number one logistics option.