At TLX Group, we know that additional costs to a delivery is something you want to avoid. Nobody likes to pay more than they have to, so we want to help you and let you know how to avoid costly mistake when booking your same-day deliveries.
MISTAKE #1: Overestimating
If you require delivery for 5:00pm, for a 30 mile journey, arranging the collection 3 hours before is not cost or time effective.
We work with many companies who require goods to be delivered at a specific time in the day. We will always ensure these times are met.
We’re great “guesstimators,” so let us help you choose the best timings if you’re unsure.
MISTAKE #2: Wrong Number
Many of TLX Groups’ clients have us pick up at manufacturers. Nine times out of ten, drivers will be asked for a reference or order number, but if they don’t have an order number, it’s difficult to find the right package. This then causes huge delays whilst the Office Team has to try and gather the relevant information for the driver.
The solution? Always provide an order number – and double check to make certain it’s the correct one.
MISTAKE #3: No Contact
One way to ensure costs staying down is contact details. This may sound like something small and not so relevant, however once the drive is on site; if anyone is unsure on what goods the driver needs to take, this could cause long waits. Providing us with the relevant contact name and phone number can eliminate any wasted time – and money.
MISTAKE #4: Secrets
Is there a code to get to Goods In? Does a specific person need to authorise and sign for the delivery? Don’t hide that information!
Our Team are instructed to gather as much information as possible to make certain the goods get to the right place – but always make sure you let us know if there’s a particular instruction. If you don’t tell us, this can eat up time and cost you money.
MISTAKE #5: Closed?!?
Some companies don’t accept deliveries after a certain time, or close during the lunch period. If we attempt a delivery and nobody is there to take it, we have to get the driver to wait nearby until someone is able to accept the goods. You guessed it! This incurs additional costs which can easily be avoided if we work as a team and arrange delivery outside of the awkward hours.
By avoiding all of these mistakes, you can save time, money and it can make the delivery much more of a smooth process; as opposed to a business nightmare.
Give us a call on 01604 698237, or email our team at sales@tlxgroup.co.uk to get an instant quotation.